Privacy Policy

Introduction

At halow project, we are committed to protecting and respecting your privacy. This policy is written in accordance with the Data Protection Act and GDPR regulations.

For the purpose of the Data Protection Act , the data controller is halow project and halow care of Carroll House, 11 Quarry Street, Guildford, Surrey, GU1 3UY. halow is currently comprised of several projects across the organisation, which all share the same Data protection procedures to ensure consistent and compliant processing and control of data.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed in line with the companies Information asset register and our record of processing activities document. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

General Data Protection Regulation (GDPR)

halow applies the principles of GDPR to the protection of personal data that it holds. Data is processed lawfully, fairly and in a transparent manner. Data is adequate, relevant and limited to what is necessary in relation to the purposes for which they are collected and processed. Data is accurate and where kept up to date. Data is kept in a form which permits the identification of data subjects for no longer than is necessary. Data is processed in a manner that ensures appropriate.

Information we may collect from you

There are many ways that halow project would lawfully collect data from you. They can include but are not exhausted to financial donations, referral forms or other forms of correspondence.

• Information that you provide by filling in forms on this website halowproject.org.uk; this includes information provided at the time of registering to use this website, subscribing to our mailing list, requesting material or further services. We may also ask you for information when you report a problem with our website;
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
• Details of transactions you carry out through this website and of the fulfilment of your orders; and details of your visits to this website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. Halow will not store any financial information when completing transactions over the phone or in person.

Where we store your personal data

halow project is committed to ensuring the security of your information. We have strict physical, electronic, and managerial procedures in place to secure and store your personal information.

Any information you provide that you consented to be securely stored with us, will be stored on our external CRM Donorfy system and governed under strict GDPR regulations. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this website; any transmission is at your own risk.

Uses made of the information

We use information held about you in the following ways:

• To give you the information you have requested.
• To inform you about our fundraising activities.
• To ensure that content from this website is presented in the most effective manner for you and for your computer;.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
• To carry out our obligations arising from any contracts entered into between you and us;
• To allow you to participate in interactive features of our service, when you choose to do so; and
• To notify you about changes to our service.

If you find that you are getting information from us which you do not wish to receive, please contact us at halow project, Carroll House, 11 Quarry Street, Guildford, Surrey, GU1 3UY or email info@halowproject.org.uk

Disclosure of your information

Your personal information is not shared with third parties. However, we may disclose your personal information to third parties if they provide a service to halow project.

We have robust agreements in place with any such service provider to protect your data.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions, other agreements or to protect the rights, property, or safety of halow project, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to know what information is being held about you and where. You can ask us what information we hold by contacting halow project, Carroll House, 11 Quarry Street, Guildford, Surrey, GU1 3UY or email info@halowproject.org.uk.

You have the right to ask us not to process your personal data. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at the above address.

Please keep your information up to date by letting us know at the above address if the information we hold is incomplete or incorrect.

This website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

You also have the right to erasure or, “the right to be forgotten”. This refers to individuals’ rights to have any personal data deleted or removed from our systems without any reasons or cause. halow will comply under GDPR article 17, and aim to erase any information without undue delay.

Access to information

The Data Protection Act and GDPR regulations gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page, please check back periodically.

Cookies

Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer. By using this website, you agree we can set and use cookies. These cookies allow us to distinguish you from other users of our website.

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on www.allaboutcookies.com.

We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile.

Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on www.allaboutcookies.com. Please note however that turning off cookies may restrict your use of our website.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to halow project, Carroll House, 11 Quarry Street, Guildford, Surrey, GU1 3UY or email info@halowproject.org.uk.

Related legislation

• DATA protection act and GDPR regulations

Privacy Notice for young people

halow project is registered as a charity in England and Wales (registered charity number 1116773) and we are also registered as a company limited by guarantee (company number Company number 05822301).

Written by: Jonny Wells
Checked by: Charlie Shembry Major
Ratified by: Neil Wheeler
Date Written: June 2023
Review Date: June 2024